Frequently Asked Questions (FAQ)

1. When can I expect to receive my shipment?

All orders are shipped from our warehouse within 2 business days after the order is placed.

  • Delivery usually takes 5-10 business daysafter shipment, depending on the carrier and your location.
  • Please note that delays may occur due to Customs clearance, inspection, or courier service disruptions.
2. What if there are items missing or incorrect products when I receive my order?

If you receive missing or incorrect items, please contact us at jwu.cworld@google.com.
Include the following information:

  • Your transaction reference number (Order #)
  • Proof (images of the items, file size below 1MB)

We’ll promptly resolve the issue by reshipping the correct items at no extra cost.