FREQUENTLY ASKED QUESTIONS
Do I need to have an account to order?
No, you can place an order as a guest. However, we strongly suggest you to create an account so we can provide further service for you!
- Faster checkout process
- Easy access to your order status and order history
- Exclusive updates on new releases
- special promotions
How do I know that my order has been successfully submitted?
You will receive an email confirmation with your Order Number and purchase details once your order has been successfully submitted.
How secure is my online order?
We prioritize the security of your transactions and your privacy!!! When you make a purchase using your credit card:
- It is SSL-encrypted and sent directly to our credit card provider’s network for authorization and approval.
- Your credit card information is never stored on our servers.
When can I expect to receive my shipment?
All orders are shipped from our warehouse within 2 business days after the order is placed.
- Delivery usually takes 5-10business days after shipment, depending on the carrier and your location.
- Please note that delays may occur due to Customs clearance, inspection, or courier service disruptions.
What if there are items missing or incorrect products when I receive my order?
If you receive missing or incorrect items, please contact us at jwu.cworld@google.com.
Include the following information:
- Your transaction reference number (Order #)
- Proof (images of the items, file size below 1MB)
We’ll promptly resolve the issue by reshipping the correct items at no extra cost.
